Multi-Unit Restaurant Manager

Job Type: Full Time Part Time
Job Location: Albany Long Island Manhattan Queens


A Multi-Unit-Leader (MUL) generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they deliver excellent guest service and meet and execute all applicable Brand standards.

Responsibilities Include:
  • Able to perform all duties of restaurant team members and restaurant managers
  • Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
  • Understand local marketing areas, and competitor trends
  • Establish sales and service goals with franchise owners and restaurant managers
  • Provides great guest service and resolves issues
  • Lead team meetings
  • Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
  • Ensure that restaurants correctly execute new products and processes in a marketing window
  • Develop business plans for their portfolio and develop action plans with franchise owners.
  • Drive a clear vision and communicate to the team
  • Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
  • Recruit, hire, onboard, and develop restaurant team members
  • Plan, monitor, appraise and review employee
  • Manage and coordinate the Restaurant Management team to support their restaurant performance & execution performance
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Key Competencies
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On-time demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest focused
  • Time Management
  • Problem-solving
  • Motivating others
Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion including bending, stooping, and reaching
  • Lifting packages
  • Wearing a headset (if applicable)
  • Working in a small space
  • Requires travel between restaurants
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • 3 years of previous multi-unit or similar experience in retail, restaurant, or hospitality
  • College degree preferred