Responsibilities Include:

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout the shift including the preparation of food and beverages
• Communicate shift priorities, goals, and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for the shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies.

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem-solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects, ice, products, and boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred