Restaurant Shift Leader

Job Type: Full Time Part Time
Job Location: Albany Long Island Manhattan Queens


Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:
  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout the shift including the preparation of food and beverages
  • Communicate shift priorities, goals, and results to restaurant team members
  • Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for the shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coach restaurant team members to do the same
  • Schedule restaurant team members for shifts
  • Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies.
Key Competencies
  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem-solving
  • Motivating others
Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion including bending, stooping, and reaching
  • Lifting objects, ice, products, and boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space
  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant or hospitality preferred