Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes, and systems are executed
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to restaurant team members
• Execute new product roll-outs including training, marketing, and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory periodically as determined by the Franchisee
• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Completion of DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure the restaurant budget is met as determined by the Franchise
• Manages cash over/short in the restaurant and ensures team members are following the franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard, and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem-solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting objects including boxes, ice, and products up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant, or hospitality preferred.
• College Degree preferred